Is there a minimum quantity I have to order?
You can order just one bottle if that is all you need – be it a standard size, magnum, half or 20cl. Order as much or little as you want to – every order is important to us so we treat every single one with the same care and attention, regardless of size. The only difference is delivery charges. Please see our delivery information for full details.
What sort of discounts do you offer?
We offer a 10% discount on 12 bottles and a 5% discount on 6 bottles – when ordering full cases of the same product. This is reflected in the buying choices on each product. This is unless the product is already reduced in price.
What happens if you are out of stock of an item I have ordered?
We will contact you as soon as possible by email to the address provided to offer you the option of alternative product or cancelling your order.
When will I receive my order?
We despatch all orders received before 12pm on a next day service as long as all your products are available. We will contact you as soon as possible by email to the address provided if there are any problems with your order. If you order after 12pm we’ll send it the next working day. Please see our delivery information for full details.
So if I order on a Friday before 12pm I’ll receive it on Saturday?
Unfortunately not; our standard next day service only delivers Monday-Friday, excluding bank holidays. Our couriers do offer a Saturday delivery option though so please call us on 01243 554499 if this is required and we’ll let you know if it’s achievable.
I don’t need the wine straight away as I’m going to be away for a bit – can I defer delivery to a different date?
Absolutely, simply enter the information at checkout in the order notes box. We’ll do everything we can to accommodate this and will let you know if there are any issues.
I’ve selected local delivery. When will I receive my wine?
For orders over £50 with a qualifying postcode (see delivery information) we offer free delivery. If your order is under this and has a qualifying postcode we charge a flat £4.99. Once you’ve placed your order a member of our team will contact you to let you know when your delivery will be made and by which driver. We aim to deliver within 5 working days – subject to stock availability. Please see our our delivery information for full details.
Can I collect my order from the cellar door?
Absolutely, we love to meet our customers and share our passion for wine! If you select this option we will send you an email or contact you by telephone to arrange a convenient time. We are open for pre-arranged collections Monday to Friday 9-5. You will need to make sure you bring your payment card and copy of your order with you as we’ll need to check it for ID purposes. Sorry, but we can’t release an order without this. We may also require proof of age as we operate a Challenge 25 policy.
What happens if I am out when you try to deliver my order?
If you have left instruction when placing your order with us to leave the goods with a neighbour, that is what they will do. If this is not specified when placing your order, the driver will leave a card with contact details to arrange another delivery. There will be no additional charge for the second attempted delivery but any subsequent attempts at delivery will incur additional charges.
Can I order online for delivery abroad?
Please contact us directly on firstname.lastname@example.org before placing your order.
Are the bottles in the pictures the ones I’ll receive?
No, the images on our site are purely for illustrative purposes only and often show older vintages. Things like packaging, closure and bottle colour can even change in the same vintage.
But I’ll receive the vintage I’ve ordered right?
Yes, there’s nothing more annoying when buying wine online than receiving a different vintage than the one you’ve ordered (the one in the title and details). If there’s ever a problem with something you’ve ordered we’ll contact you straight away and work out a solution.
Can I return my order?
Yes, we fully comply with the Distance Selling Regulations so if you change your mind for any reason within 14 calendar days of receiving your order please let us know by calling 01243 554499 within this timeframe. The cost of returning the order will be at your expense and we will refund you, less the original delivery cost (£9.99 for orders below and above £180) once we have safely received the products. The goods must be returned in the same condition they were sent and in either the original or equal quality packaging as we cannot refund goods that are damaged due to poor packaging in the return transit.
My order is incorrect or broken – what should I do?
If your wine is not what you ordered please let us know within 14 days we will arrange for the collection of it and despatch a replacement order. There will be no additional carriage expense in this instance. If your order has arrived broken please let us know straight away and take photographic evidence of the packaging as received and the damaged product.
What’s your policy on faulty wine?
Wine is a natural product so from time to time the odd faulty bottle rears its ugly head. If this does happen then please let us know straight away and retain the bottle plus stopper and contents so we can arrange for it to be collected and returned to us for examination. Please note that faulty wines can only be returned and credited up to 90 days from your receipt of the order. Unfortunately, we are unable to replace any mature wine over 10 years of age and these wines are purchased ‘sold as seen’.
How can I find out what allergens your products contain?
All wines and champagne contain sulphites. We are happy to provide allergen information for the top 14 allergens on all our products. Please contact on at email@example.com listing the wines you are interested in.
What payment methods do you accept?
We are happy to accept card payment by Maestro, Visa or Mastercard.
Still have questions?
Please do get in touch on firstname.lastname@example.org